Terms of sale are net 30 days from date of invoice, a 1.5% interest charge per month will apply to overdue accounts. All invoices are to be paid in Canadian dollars, payment by cheque, money order, Visa or Mastercard.
Our invoicing includes shipping and handling charges from Fredericton, New Brunswick as well as all applicable taxes.
Orthodontic Supply of Canada warrants no product except as to defects in material and/or workmanship arising within one year of date of sale. The buyer assumes all risk and liability from purchase or use of products.
Return & Credit Policy
Custom products, such as welded band assemblies, products requiring refrigeration or chemical products and/or non-stocked items cannot be returned for credit unless an error has been made on the part of OSC. All other products may be returned for a credit within 30 days of purchase if the product is in the original packaging, not opened or partially used and in re-saleable condition. Products being returned for credit must be shipped pre-paid via courier or Canada post. Returns may be subject to a 15% restocking fee at the discretion of OSC.
All returns must be authorized by Orthodontic Supply of Canada Inc. All returns must have a return authorization number (RMA#) and a copy of your invoice. To obtain an RMA Please contact OSC at 1-800-387-7411.
Returns sent via collect or without an RMA# will NOT be accepted by OSC unless specifically authorized by OSC.
If a product is deemed defective by OSC a full credit or replacement will be issued (a Lot# MUST be provided).